Our policy lasts 14 days. If 14 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same state you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.


Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within a certain number of days.


Late or missing refunds (if applicable)

If you have not received your refund yet, please check your bank account first.

Then contact the credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at e.sorin@tb-groupe.com.


Sale items (if any)

Only regular priced items can be refunded. Unfortunately, the sale items are not refundable.

Exchanges (if any)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to% {email%> and send us your article to: ZA Pommier Chansonniere, MONNERIE LE MONTEL, C, 63650, France.

Gifts

If the returned item was identified as a gift at the time of purchase and it was sent to you directly, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item has not been identified as a gift at the time of purchase, or if the gift giver preferred to first receive the item for you later, we will send a refund to the gift giver. and he will know that you have returned the article.


expedition

To return a product, you must send it by mail to: ZA Pommier Chansonniere, MONNERIE MONTEL, C, 63650, France.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than 75 €, you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.